Refund Policy

At Anime Aura, we take pride in delivering high-quality clothing designed with care, detail, and durability in mind. Every order is inspected with quality as a top priority before it leaves us. Because of this, all sales are considered final unless an item arrives damaged, defective, or incorrect.

Returns & Refund Eligibility

We only accept return requests for items that meet one of the following conditions:

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  The item arrived damaged.
  
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  The item has a clear manufacturing defect.
  
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  The wrong item was received.
  

To be eligible for a return or refund, the item must be:

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  Unworn
  
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  Unused
  
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  Unwashed
  
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  In its original packaging
  
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  Returned with any original tags, labels, or included materials
  

Items that show signs of wear, washing, odors, stains, damage caused after delivery, or missing packaging will not be accepted.

How to Request a Return

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

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  Your order number
  
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  Clear photos of the issue
  
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  A brief description of the problem
  

Once your request is reviewed and approved, we will provide the next steps for your return, replacement, or refund.

Non-Returnable Items

Because each order is handled with care and quality control, we do not accept returns or refunds for:

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  Incorrect size selection
  
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  Change of mind
  
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  Buyer’s remorse
  
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  Items that have been worn, washed, or altered
  
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  Minor color differences caused by screen or lighting variations
  
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  Damage caused after the item has been delivered
  

Refunds & Replacements

Approved refunds will be processed back to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

When possible, we may offer a replacement instead of a refund for damaged, defective, or incorrect items.

Our Quality Promise

Anime Aura is committed to providing clothing that looks and feels premium. We prioritize quality, accuracy, and customer satisfaction with every order. While our return policy is strict to protect the integrity of our products, we will always work fairly with customers when a genuine issue occurs.